If you don’t think there’s a direct correlation between customer service and the bottom line you’d be sadly mistaken. Ninety-six percent of customers who have a bad service experience with your company are likely to leave your company without saying why. They won’t tell you, but they will tell their friends and more than likely […]
I’m what the airline industry would call a leisure traveler. I buy my airline tickets at least 21 days in advance to get the best deal. I’m also a native Californian residing in Houston so I would always see a nice jump in my frequent flyer miles when I went back home to visit. Still, […]
Inevitably it will happen. Someone will say something negative about your brand or service on social media or your company may become enthralled in some negative PR at which point you’re not so sure all PR is good PR. This week, as we wind down our Business Expansion Series, Phyllis Bailey of 3B Resources Group […]
At a networking meeting, a gentleman told me he called his local chamber of commerce and asked for a graphic design referral. They couldn’t (or wouldn’t) give him a single name. I thought that was really odd. I’ve only been a member of a handful of chambers but they were always quick to refer members. […]
Subscribe in RSS | iTunes When it comes to conversations about bookkeeping and accounting, the public usually hears about companies who cook the books or the artist who’s in trouble because their tax preparer failed to prepare them. It can all be pretty intimidating for any small business owner. [pullquote align=”left”] Connect with Byron! Twitter […]
Subscribe in RSS | iTunes Congratulations! You’re making plans to expand your business and adding staff is part of that expansion. But what about hiring your first employee? Can’t you just 1099 them? Arquella Hargrove Connect with Arquella! Twitter / LinkedIn This week we talk to HR consultant, Arquella Hargrove and she shares what pitfalls […]