ShopTalk Ep 16: Fake It Til You Make It?

I’ve heard this phrase used by lots of people in various scenarios but here’s what I know for sure, fake it til you make it has some serious consequences. Sometimes even deadly ones. Entrepreneurs are told to fake it til they make it and according to some experts this is very dangerous. There are a […]

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ShopTalk Ep 15: Customer Service and the Bottom Line

If you don’t think there’s a direct correlation between customer service and the bottom line you’d be sadly mistaken. Ninety-six percent of customers who have a bad service experience with your company are likely to leave your company without saying why. They won’t tell you, but they will tell their friends and more than likely […]

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ShopTalk Ep 13: BES-Working With a Bookkeeper

Subscribe in RSS | iTunes When it comes to conversations about bookkeeping and accounting, the public usually hears about companies who cook the books or the artist who’s in trouble because their tax preparer failed to prepare them. It can all be pretty intimidating for any small business owner. [pullquote align=”left”] Connect with Byron! Twitter  […]

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