I recently conducted an informal survey on the collaboration habits of women business owners. You can read the report here and find the infographic here. I believe the results of this small sample reveal a much larger trend taking place in the marketplace. When survey participants were asked their industry, nearly 35 percent of respondents […]
If it’s been more than five, no say 10 years since you’ve had to sell or pitch a product or service, forget everything you previously learned. The birth of the internet and dawn of the Information Age has forever changed how we sell in the 21st century. My husband is a supervisor for a big […]
This show has been archived and is no longer in production. However, please enjoy the content! ________________ If you don’t think there’s a direct correlation between customer service and the bottom line you’d be sadly mistaken. Ninety-six percent of customers who have a bad service experience with your company is likely to leave your company […]
I’m what the airline industry would call a leisure traveler. I buy my airline tickets at least 21 days in advance to get the best deal. I’m also a native Californian residing in Houston so I would always see a nice jump in my frequent flyer miles when I went back home to visit. Still, […]
Inevitably it will happen. Someone will say something negative about your brand or service on social media or your company may become enthralled in some negative PR at which point you’re not so sure all PR is good PR. This week, as we wind down our Business Expansion Series, Phyllis Bailey of 3B Resources Group […]