This show has been archived and is no longer in production. However, please enjoy the content! ________________ If you don’t think there’s a direct correlation between customer service and the bottom line you’d be sadly mistaken. Ninety-six percent of customers who have a bad service experience with your company is likely to leave your company […]
Earlier this week, I created an impromptu video responding to an email I received from a potential vendor. You can view it here. I wasn’t happy and received some g ood advice from people I trust; basically they said run. I did. And now I’m thankful for the experience because I’ve met some incredible talent […]
You only have one chance to make a good first impression is what they say. So I wanted my first impression to be amazing since my presentation would speak for me and a store-bought presentation folder wouldn’t produce the wow factor I was after. If I was going to make an impression, I needed a […]
Today, I had an appointment with a doctor who would either deny or substantiate an alleged shellfish allergy. I never saw the doctor. I paid my copay and left. I’d been left alone for about 40 minutes in the waiting room and my visit was creeping up on an hour and a half with no […]