customer service

ShopTalk Ep 15: Customer Service and the Bottom Line

This show has been archived and is no longer in production. However, please enjoy the content! ________________ If you don’t think there’s a direct correlation between customer service and the bottom line you’d be sadly mistaken. Ninety-six percent of customers who have a bad service experience with your company is likely to leave your company […]

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How to win a customer

Earlier this week, I created an impromptu video responding to an email I received from a potential vendor. You can view it here. I wasn’t happy and received some g ood advice from people I trust; basically they said run. I did. And now I’m thankful for the experience because I’ve met some incredible talent […]

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